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Contact FXCM
Client Support Information
Product Inquiries and Service Numbers
FXCM representatives are available 24 hours a day, 7 days a week.
Direct Number: +44 207 398 4050
Toll-Free UK Sales: +0808 234 8789
Fax (UK): +44 207 398 4051
Fax (UK and International): +44 207 398 4051
E-mail: info@fxcm.co.uk
Forex Trading
Subject to available liquidity, the trading desk is open from 5:15 PM ET Sunday afternoon through
4:00 PM ET Friday afternoon.
International Forex Trading: +1 212 201 7300
Toll-Free Forex Trading (US ONLY): +1 866 600 FXCM (3926)
Toll-Free Mini Forex Trading (US ONLY): +1 877 377 5077
When is it appropriate to call the trading phone number?
All FXCM clients are encouraged to call the trading desk under the following conditions:
- No immediate access to the Internet
- Trader fails to receive a confirmation on an order placed online
- Internet failure or failure to connect to the FXCM server
For any other inquiries that are not trade related please call FXCM's client support staff, which is available 24-hours a day to assist you at +1.212.897.7660.
What if the trade was executed incorrectly?
If you believe that a trade was executed incorrectly please contact the Sales and Client Services Support Desk immediately. Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and when necessary an adjustment will be made in a timely manner.
Security
FXCM utilizes state-of-the-art encryption, authentication protocols, and one of the best firewall protections to ensure that every transaction and client record is completely authenticated and secure. FXCM employs back up systems and contingency plans to minimise the possibility of system failures. If there is a problem with our server, all open trades, stop orders, and trading histories are saved on our back-up files. All orders are GTC by default.
No Dealing Desk Trading Etiquette
- Trader: When calling the Trading Desk, the trader should specify at the outset whether the account is a 100K account or a Mini account.
- Dealer: "May I have your account number, please?" Trader: "My account number is 55555."
- Dealer: "May I have your login ID, please?" Trader: "My login ID is 55555."
- Dealer: "May I have the answer to your security question, please?" Trader: " The answer to my security question is Mulberry Street."
- Dealer: "May I have the name on this account, please?" (The dealer asks this question in order to verify that the caller is indeed the account holder.)
- Trader: "I would like to go long at market, 3 lots of USD/JPY." Dealer: "Filled at 106.65."
Note: With the No Dealing Desk platform, our staff acts as an agent to place the trade on your behalf and not as a dealer quoting a price. Therefore, after you express the order request, our staff will inform you as to the status of the order and confirm the price of the order.
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Country/Region |
Phone Number |
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UK |
44-(0)20-7398-4050 |
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USA |
1-212-897-7660 |
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Hong Kong |
852-2119-0116 |
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Country/Region |
Phone Number |
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UK |
0808 234 8789 |
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USA |
1-888-50-FOREX (36739) |
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USA SPANISH |
866-272-2715 |
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Japan |
0066-3380-1334 |
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Argentina |
0800-333-0368 |
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Australia |
1-800-461-769 or
1-800-236-672 |
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Austria |
0800291095 |
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Bahamas |
18772290013 |
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Bermuda |
18772290013 |
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Brazil |
0 800 891 6267 |
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Canada |
1-888-50-FOREX (36739) |
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China |
00-800-2233-4466 |
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Colombia ETB
Colombia Tel
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01-800-700-1627
01-800-913-4776 |
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Costa Rica |
08000130807 |
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Cyprus |
80097180 |
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France |
0800-909544 |
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Dominican Republic |
1-888-751-8159 |
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Germany |
00-800-2233-4466 |
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Greece |
0080018092014732 |
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Hong Kong |
001-800-2233-4466 |
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Hungary |
00-800-2233-4466 |
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Israel |
00-800-2233-4466 |
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Italy |
800-78-5081 |
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Korea |
002-800-2233-4466 |
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Luxembourg |
00-800-2233-4466 |
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Mexico |
1-866-272-2713 |
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New Zealand |
0-800-45-0331 |
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Panama |
0018002014732 |
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Peru |
080052180 |
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Poland |
008001113568 |
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Singapore |
001-800-2233-4466 |
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South Africa |
800990863 |
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South Korea |
00798-14-800-5902 |
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Spain |
00-800-2233-4466 |
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Sweden |
020-79-75-61 |
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Switzerland |
00-800-2233-4466 |
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Taiwan |
00-800-2233-4466 |
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Thailand |
001-800-2233-4466 |
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Venezuela |
08001005461 |
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